How to Reach Out to Clients Who Refuse to Pay on Time

There’s a lot to be said for being your own boss. Not only do you get to make your own hours, you can work from the comfort of home instead of reporting to a cubicle each day. However, not receiving a regular paycheck can be constant source of stress for independent contractors. Suffice it to say, clients who refuse to process payments in a timely manner only serve to compound this stress. Reaching out to these clients often requires contractors to walk a precarious tightrope. Sure, they want to collect the money they’re owed – but they want to do so without getting on a client’s bad side. Fortunately, with the help of the following pointers, walking this tightrope is sure to prove considerably less arduous.

Confirm That You Sent Out Your Invoice

As any longtime contractor can confirm, most clients will rely on you to provide them with invoices. This means that if they don’t receive an invoice from you, there’s a good chance your payment won’t be processed on the agreed-upon date. Before reaching out to your contact at the company, confirm that you sent an invoice. Although some companies are perfectly willing to process payments in the absence of contractor invoices, many of them are not. Additionally, any invoices you send out should utilize a professional-looking template, like the kind from Aynax. Simply visit the company’s website to gain access to an free online estimate template.

Be Courteous

If your payment hasn’t been processed despite an invoice being sent out, either place a call or shoot an email to your contact at the company. When doing so, make an effort to be as courteous as possible. In all likelihood, your payment wasn’t processed as the result of a harmless oversight – for example, it’s possible your invoice wound up in someone’s spam folder. Adopting a combative attitude right off the bat won’t do you any favors. In fact, it may even make your client less likely to prioritize your payment or give you work in the future. If you find yourself tempted to get huffy, just remember that there’s probably a perfectly understandable explanation for your grievance.

Take Measures to Prevent it from Happening Again

Once the situation has been resolved, it behooves you to take measures to prevent it from happening again. For example, if the error occurred as the result of a clerical oversight, make a point of reaching out to your contact at the company immediately after each future invoice is sent out. This will enable you to instantly confirm that your payment is in the pipeline.

One of the most stressful things about working for oneself is trying to collect money from uncooperative clients. While it’s true that this can be awkward, it doesn’t have to be something contractors dread. The next time one of your clients fails to process a payment in a timely manner, confirm that you sent out an invoice, be courteous when contacting the client and take measures to prevent the mishap from reoccurring.